FAQ
Are fish and reptiles hard to take care of?
Not with the right guidance! We’ll help you choose beginner-friendly species and provide step-by-step setup instructions. Taking it slow and steady is the key to success.
Do you sell both freshwater and saltwater fish?
Yes! We offer a rotating selection of both freshwater and saltwater fish, including locally bred favorites and unique, hard-to-find species. Our inventory changes weekly, so there’s always something new to discover.
What if my fish gets sick?
We’re here to help! Bring in a water sample and we’ll diagnose the issue. We carry medications and provide expert advice to nurse your fish back to health.
Do you have a guarantee?
Yes! We offer a 48-hour guarantee on freshwater fish. All animals are healthy when sold, and we work with customers on reptiles when possible. We ensure they’re healthy before they leave our store.
Will my tank leak or break?
Quality tanks properly set up are very reliable. We sell sturdy stands designed for aquariums and teach you proper setup to prevent issues. With the right equipment and knowledge, leaks are extremely rare.
Do I have to deal with crickets and roaches for reptiles?
We carry frozen food options and can recommend feeding schedules that work for you. We’ll help you find the right feeding solution for your lifestyle.
Where do your fish and reptiles come from?
Our freshwater fish come from trusted local breeders, and our saltwater species are carefully sourced from ethical suppliers. All of our reptiles and amphibians are 100% captive-bred—we never sell wild-caught animals.
Can you help me set up my first aquarium or reptile habitat?
Absolutely! We specialize in complete setup solutions—including tanks, stands, lighting, filtration, décor, and starter kits. Our team will walk you through proper setup timing, tank cycling, and animal introduction for long-term success.
Can you order a specific fish or reptile for me?
In many cases, yes. We can often special order specific species through our trusted network of breeders and suppliers. Let us know what you’re looking for, and we’ll do our best to find it for you.
What makes your store different from big box pet stores?
We’re locally owned, have 9 years of experience, and specialize in saltwater setups—the most complex kind. Our staff provides personalized advice, carries healthy, captive-bred animals, and sources fish from local breeders. You won’t find that level of care or expertise anywhere else.
